Luxe Nest Rentals

Terms and Conditions

These terms govern the rental of baby equipment from Luxe Nest Rentals (“we”, “us”, “our”) by you, the customer (“you”). By placing a booking, you agree to these terms.

1. Bookings & Payment

A booking is confirmed once full payment of the rental fee is received. A refundable damage deposit is also payable before delivery. We accept EFT and card payment. Prices are quoted per booking and include the items listed in your confirmation.

2. Minimum Rental

The minimum rental period is 3 days. Rental days are counted from the delivery date to the collection date inclusive.

3. Refundable Deposit

A refundable damage deposit is held for the duration of the rental and returned in full within 7 business days after collection, once equipment has been inspected and found to be in good condition, less any deductions for damage, loss or excessive soiling.

4. Delivery, Set-up & Collection

We deliver, set up and collect the equipment at the address and times agreed. Delivery fees are quoted per location. Additional fees may apply for same-day, after-hours or public-holiday service. We are not liable for delays caused by circumstances beyond our reasonable control.

5. Care of Equipment

You agree to use the equipment only for its intended purpose, in line with the instructions provided, and to keep it clean and secure during the rental. You may not sub-let, lend or move the equipment to another address without our agreement.

6. Damage, Loss & Cleaning

You are responsible for the equipment while it is in your care. Minor accidental damage is covered by the deposit. Significant damage, loss or theft is charged at repair or full replacement cost. Items returned excessively soiled may incur a cleaning fee of [ R___ ] per item.

7. Cleaning & Safety

All equipment is cleaned, sanitised and safety-checked before delivery. If you believe any item is faulty or unsafe, stop using it immediately and contact us; we will replace it as soon as possible.

8. Car Seats

Car seats are supplied clean, safety-checked and ready to install, with fitting instructions. For safety and liability reasons, we do not install car seats; installation is the responsibility of the parent or driver, who must ensure the seat is correctly fitted before use. South African law requires an appropriate child restraint for children under three years.

9. Cancellations & Refunds

Cancellations made at least 48 hours before the delivery date receive a full refund. Cancellations within 48 hours of delivery may be partially refundable or non-refundable at our discretion. The damage deposit is always refunded in full where no booking has been fulfilled.

10. Liability

The equipment is used at your own risk. To the maximum extent permitted by law, Luxe Nest Rentals is not liable for any injury, loss or damage arising from the use or misuse of the equipment, including incorrect installation or assembly by the customer. You agree to inspect each item on delivery and to satisfy yourself that it is suitable and safe for your intended use.

11. Indemnity

You indemnify Luxe Nest Rentals against any claims, losses or expenses arising from your use of the equipment, save where caused by our proven negligence.

12. Privacy

We handle your personal information in line with our Privacy Policy and the Protection of Personal Information Act (POPIA). We use your details only to fulfil your booking and communicate with you.

13. Governing Law

These terms are governed by the laws of the Republic of South Africa.

FREQUENTLY ASKED QUESTIONS (FAQ's)

How far in advance should I book? As early as you can - we recommend at least a few days ahead, especially over holidays and peak travel periods. We’ll always do our best to help with last-minute and same-day requests where we can.
How do I book? Simply send us your dates, where you’re staying, and what you need - by WhatsApp, email or the enquiry form on our website. We’ll confirm availability and send you a quote.
How do I pay, and when? Full payment confirms your booking. We accept EFT and card. A refundable damage deposit is also payable before delivery (see below).
Is there a minimum rental period? Yes, our minimum rental is 3 days. Longer rentals are welcome, and we’re happy to quote weekly and monthly rates.
Where do you deliver? We’re based in Fourways and deliver across greater Johannesburg, to hotels, lodges, guesthouses, Airbnbs and private homes. Delivery to the Kruger and safari regions is coming soon; ask us about your destination.
How much is delivery? Delivery is quoted based on your location and is confirmed with your booking. Additional fees may apply for same-day, after-hours or public-holiday delivery.
How does delivery and collection work? We deliver your equipment clean and set up before you arrive, and collect it when your trip ends. There’s nothing for you to assemble, clean or return.
Do I need to be there for delivery? Not always - we can often coordinate directly with your hotel or host. We’ll arrange the details with you when you book.
Is the equipment cleaned? Always. Every item is cleaned and hospital-grade sanitised between rentals, and inspected again before each delivery. Worn items are retired, never rented.
Is your equipment safe? Yes - we use premium, SABS-approved brands, safety-checked before every delivery. We’re a registered, fully insured South African business.
What if I don’t know how to use something? Every item comes with clear instructions, and we’re always a phone call away if you need help.
Do you install car seats? For safety and liability reasons, we deliver car seats clean, safety-checked and ready to install, with clear fitting instructions, but the final installation is done by the parent or driver. South African law requires an appropriate car seat for every child under three.
What is your cancellation policy? Cancel at least 48 hours before your delivery date for a full refund. Cancellations within 48 hours may be partially refundable or non-refundable, depending on the booking.
What if I damage something? Accidents happen. Minor damage is covered by your refundable deposit; significant damage or loss is charged at repair or replacement cost. Your deposit is returned in full after the equipment is collected and inspected.
What if an item is faulty? Tell us straight away and we’ll replace it as quickly as we can, at no cost to you. Every item is checked before delivery, but if anything isn’t right, we make it right.

Terms and Conditions

FREQUENTLY ASKED QUESTIONS (FAQ's)

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